Faultfolio · Account deletion

Delete your account

This permanently deletes your Faultfolio account, vehicle record, fault cases, reminders and private evidence. It is not the same as clearing vehicle data or cancelling access at the end of a billing period.

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What deletion removes

Permanent deletion removes your login, profile and notification preferences, your single vehicle record, every fault case and timeline event, garage notes, mileage and cost entries, reminders, and the private evidence files you uploaded. Faultfolio first stops the linked billing relationship so no further renewal is taken, then deletes the private files, then the authentication account and associated application records.

Smaller options first

If you only want to stop paying, cancel through Manage billing in Settings — see the payment, subscription and refund policy. If you want to keep the login but empty the vehicle history, use Clear vehicle account data in Settings. If you simply want a copy of everything, use Export my data before deleting — exports are not recoverable afterwards.

What is retained, and why

Payment and transaction records may be retained by Stripe, and billing summaries by us, where tax, accounting, fraud-prevention or other legal obligations require it. Limited security and abuse-prevention logs, and routine encrypted backups, may persist for a short period as part of normal security and disaster-recovery practice before being overwritten. These retained records are not used to rebuild your vehicle history, and your deleted evidence files are not kept.

Requesting deletion another way

The form on this page is the fastest route and works for both website and Android users; the Android app offers the same option in its account settings. If you cannot sign in — for example you have lost access to your email — you can ask us to action the deletion instead.

Deletion and privacy requests can be sent to Essor AWD using the contact method published at essorawd.com. Please do not include payment-card details or vehicle evidence files in a general enquiry.

We will verify that the request comes from the account holder before deleting anything, and aim to confirm within a few working days. See the privacy policy for your wider data rights.