Faultfolio · Billing

Payment, subscription & refund policy

Last updated: 3 September 2026

Faultfolio Solo subscription

Faultfolio Solo is a paid, automatically renewing monthly subscription for one personal account and one vehicle. There is no free trial. Eligible new customers are charged £1.00 for the first monthly billing period. Unless cancelled, the subscription then renews automatically at £4.99 per month until cancelled.

Payment processing

Payments are processed by Stripe. Faultfolio does not store full payment-card details in its application database. Applicable taxes and payment information presented by Stripe form part of the checkout confirmation.

Automatic renewal and cancellation

The subscription renews monthly unless you cancel. You may cancel through the billing-management option made available in Faultfolio. Cancellation normally prevents the next renewal charge and access continues until the end of the already-paid billing period unless the law, Stripe processing or a specific refund decision requires a different outcome. Cancelling the subscription does not by itself delete your Faultfolio account or vehicle evidence.

Cooling-off and immediate access

UK consumers may have statutory cancellation rights for contracts made online. Faultfolio is supplied digitally and access is intended to begin immediately after successful payment. Before checkout is created, Faultfolio asks you to expressly request immediate digital access and acknowledge the separate immediate-access notice. Any effect this has on a statutory cooling-off right applies only to the extent permitted by law. Nothing in this policy removes rights that cannot legally be excluded.

Refunds

Outside a statutory right or another legal entitlement, subscription fees are not automatically refundable merely because you stop using Faultfolio or forget to cancel before renewal. We will, however, review genuine billing errors, duplicate charges, unauthorised payments and material service failures. Where consumer law requires a repair, repeat performance, price reduction, refund or other remedy because digital content or a service is faulty, not as described, unfit for purpose or not supplied with reasonable care and skill, those statutory rights apply.

Introductory £1 month

The £1 introductory month is a once-only reduced first billing period for an eligible account, not a free trial. After that period the regular £4.99 monthly price applies automatically unless you cancel before renewal. Recreating an account or cancelling and resubscribing does not create a contractual right to repeat the introductory offer.

Failed or disputed payments

If a payment fails, access may be restricted while Stripe retries or while the subscription is unpaid. If you believe a charge is incorrect, contact Faultfolio/Essor AWD so it can be investigated. Chargeback rights and card-issuer protections are not restricted by this policy.

Account deletion

Permanent account deletion is separate from ordinary cancellation. Faultfolio's deletion process is designed to stop the linked billing relationship before deleting the authentication account and private application data. Stripe may retain transaction information where required for tax, accounting, fraud-prevention, regulatory or legal reasons.

Consumer rights

This policy is additional to, and does not replace, mandatory consumer rights under applicable law. If any part of this policy conflicts with a right that cannot legally be excluded, the statutory right prevails.

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